Terms and Conditions for Epoch Eats

Welcome to Epoch Eats. These Terms and Conditions govern your use of our online platform and the services we provide. By accessing or using our site, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing and using our online platform, you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Services Provided

Epoch Eats specializes in artisanal bakery and patisserie goods, including bespoke celebration cakes, seasonal pastries, afternoon tea sets, and custom dessert catering. We also offer baking workshops and a selection of gluten-free and vegan options. Our site serves to showcase our portfolio and facilitate inquiries and orders for these services.

3. Ordering and Customization

• Bespoke Orders: All bespoke celebration cakes and custom dessert catering require a consultation and agreed-upon specifications before an order is confirmed.
• Order Confirmation: An order is only confirmed once Epoch Eats receives a deposit or full payment as specified during the ordering process.
• Lead Times: Please note that custom and bespoke orders typically require significant lead time. We recommend contacting us well in advance for special occasions.
• Dietary Requirements: While we offer gluten-free and vegan alternatives, cross-contamination warnings apply in a shared kitchen environment. Please communicate all dietary restrictions and allergies clearly during your inquiry.

4. Pricing and Payment

• Prices for our products and services will be provided upon inquiry and in custom quotes.
• Payment terms, including deposit requirements and final payment due dates, will be specified in your order confirmation.
• All prices are in GBP unless otherwise stated.

5. Cancellations and Refunds

• Cancellations for bespoke orders must be made within a specified timeframe to be eligible for a partial or full refund of any deposit paid. This timeframe will be clearly communicated during the ordering process.
• For standard items or smaller orders, our cancellation policy will be outlined at the time of purchase.
• Refunds will be processed according to our specific cancellation policy for each type of service.

6. Intellectual Property

All content on this site, including images of our products, designs, and workshop materials, is the intellectual property of Epoch Eats and is protected by copyright laws. You may not use, reproduce, or distribute any content from our site without our express written permission.

7. Limitation of Liability

Epoch Eats will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of our site or services.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact Information

If you have any questions about these Terms and Conditions, please contact us at our physical address: